Every interaction with your customer can help you know more about their requirements and work accordingly. It is necessary to choose the best CRM Software to grow your business.
CRM stands for customer relationship management software. It is a tool that allows you to do much more than just track contacts. With the right CRM software in place, you can quickly build relationships and foster greater synergy between your customers and the company. Some of the high-rated CRM systems enable you to capture all the meaningful interactions. With CRM tools, one can strengthen communication within the organization and with the clients. These tools simplify the process.
We have gone through 12 CRM software companies in this blog post. While creating the list, we kept in mind to choose software that is easy to use and set and is feature-rich even in their entry-level plans. The most common plus point of CRM tools is that their training and customer support are robust and accessible too.
Go through each one of them and see where each software’s strengths lie, their integrations, reporting features, prices, and much more that will help you make an informed decision.
Best CRM Software in May [ year]
There are dozens of options available in the market, and finding the correct CRM is a tough job. Therefore, we have spent a lot of time researching and testing some of the top CRM Software. Read on and choose the best CRM Software to make the most out of your business.
Zoho
Zoho is a CRM plus software that shows the best scalability potential. Each of Zoho’s built-in channels, such as marketing, help desk, projects, and other media, are accessed from the main CRM dashboard. It also offers add-on-suits- Custom Apps, Finance, and Forms- for integration as per the CRM plan you possess.
A new feature of Zoho that demonstrates the focus of the company on its customer is- Canvas. While the tool already permits a great deal of customization, Canvas allows you to customize the feel and look of your CRM as you were to design the UI straight from scratch.
Features of Zoho
Pricing of Zoho
- The price of Zoho starts from- $7 per month per user
Freshworks
Freshworks CRM was formerly known as Freshsales. It is an all-in-one CRM Sales software that comes with features like lead scoring, built-in phone and email, reports and dashboards, visual sales pipeline, mobile apps, and automation confirming that the sales reps will not judge between any tools to get their work done.
The CRM tool is easy-to-use and has a friendly as well as intuitive UI. It comes with an auto-profile enrichment and activity tracking feature that helps sales reps get a 360-degree view of their leads. The AI-based lead scoring feature helps the sales reps to prioritize and understand their leads more efficiently and in a better way.
Some of the Editions of Freshworks CRM include the Marketing Cloud, Sales Cloud, and the Customer-for-Life Cloud. Another expanded feature of the tool is- conversion optimization, which adds a website heatmap, functionality of session replay, funnel analysis, and A/B testing.
Features of Freshworks
Pricing of Freshworks
- The price of Freshworks starts from- $29 per month per user
HubSpot
In today’s competitive market, HubSpot is one of the most popular and commonly used CRM software. It has now created an amazing impact on its clients with its outstanding capabilities and mechanism. What attracts most of the clients is- it is free to a huge extent.
HubSpot is a simple platform that allows clients to start quickly without having to change a lot. It is fast and simple and has most of the features of other CRM software.
It gives a fantastic feature for searching companies and continues to work in the background without disturbing any other tools. Keeping the client records in one place enables you to read all their feedback.
HubSpot is a powerful and flexible tool. The software no doubt provides the best integration CRM environment, which the other CRM software doesn’t offer for free.
Features of HubSpot
Pricing of HubSpot
- The price of HubSpot starts from- $50 per month per user
ClickUp
ClickUp is a great CRM platform- an all-in-one tool for tracking, managing, and planning all types of work effectively with project management. It has a great facility for the automatic import of work quickly from other software.
The software provides 100MB of storage even, along with a free plan. It supports unlimited tasks and members and has a real-time chat and two-factor authentication. Moreover, this software can be used creatively by various teams such as IT, HR, Marketing, Sales, etc.
ClickUp offers a free-forever plan and four other paid plans- Unlimited, Business, Business Plus, and Enterprise. This is because of its flexible pricing options; it has proved to be perfectly suitable for freelancers and any size business.
Features of ClickUp
Pricing of ClickUp
- The pricing of ClickU starts from- $5 per month per member
Pipedrive
Pipedrive is an easy-to-use sales CRM platform. It is widespread and an intelligent choice. While the software offers good flexibility, its main aim is to help out salespeople sell. The UI of Pipedrive is straight forward, with all the items of the menu arranged on the left, an expandable menu on each page for quickly adding activities, leads, deals, etc., and a search box at the top.
If you wish to connect Pipedrive with other applications, the Marketplace offers over 300 third-party native integrations with applications such as Slack, QuickBooks, Trello, and Zoom.
Features of Pipedrive
Pricing of Pipedrive
- The price of Pipedrive starts from- $12.50 per month per user
Copper
Copper CRM is a great solution for Google-heavy businesses. It has features that you will find very useful as a Google user. Copper CRM is the only sales automation solution that Google endorsed. The developers of Copper CRM built the tool in a way that completely integrates with Google Workspace users.
The tool’s automation works to make sure that the businesses do more work in less time, with reduced errors and improved customer experience. Copper CRM is designed, and rather than overcomplicating the systems, workflows, and automation, everything here is incredibly simple.
It comes with unique lead management features that play a fantastic role in helping you and your team to store, generate, and nurture new leads. Whether you enter them manually or bulk import the existing leaders from Salesforce, Linkedln, or Excel, Copper CRM simplifies the process.
Copper CRM is a valuable tool for various industries. It helps the agencies to manage healthy client relations and helps the real estate businesses to operate more listings effortlessly.
Features of Copper
Pricing of Copper
- The price of Copper starts from- $25 per month per user (billed annually)
Accelo
Accelo CRM tool is used by professional businesses to manage their client work efficiently. The cloud-based platform manages client work delivery, from prospect to payment, including projects, sales, timesheets, resourcing, retainers, and tickets.
The software presents client activities, communications, and work all centralized in a single platform, letting the users know where things are without asking for any status updates.
Accelo streamlines the workflows and increases efficiency across big and small businesses, giving the teams enhanced coordination and visibility. It will help the leaders to run the business nicely and professionals to prioritize the most critical work.
With Accelo’s harmless automation, it helps managers to deliver the projects at the right time and in a budget-friendly manner. Its up-to-date and secure analytics helps leaders make intelligent decisions that ensure the prosperity and growth of the business.
Features of Accelo
Pricing of Accelo
- The price of Accelo starts from- $24.00 per month per user
Nimble
Nimble is feature-rich software that keeps the prospecting sales teams efficient and more organized. On top of that, the quality of its UI is playful which makes it interesting to use. The software provides plenty of instructions throughout the UI. Moreover, the dashboard shows a helpful high-level snapshot of many important daily reports, such as tasks, deals, email tracking, activities, and social engagement called Signals.
Features of Nimble
Pricing of Nimble
- The price of Nimble starts from- $19 per month per user
Zendesk
Zendesk is a sales CRM tool that is designed with the purpose to make the jobs of sales personnel tenfold easier in any organization. It works with the primary goal of customer satisfaction and deal closure in mind. Zendesk streamlines daily sales tasks, facilitates performance visibility, tracks conversions, and improves sales pipeline management.
Using Zendesk, a sales team can perform multiple functions easily all from a centralized platform, by doing just a few clicks. The mobile application of the software further helps you to avail its features on the go, considering that your sales department will surely get the attention that it deserves even when you are on the move.
Features of Zendesk
Pricing of Zendesk
- The price of Zendesk starts from- $19 per month per user.
Scoro
Scoro is an end-to-end work management software that is fully cloud-based. It is loved by consultancies and agencies around the world. The software has got excellent reviews from its clients. It lets you stay up-to-date and watch real-time changes.
Using Scoro, you can manage your entire workflow effectively all in one place. The platform is a combination of a robust suite of project management, reporting, and billing tools, as well as CRM. Scoro lets you automate routine tasks, streamline work, and ensure that the business runs as efficiently and smoothly as possible.
Scoro’s powerful API integrations connect it to dozens of tools that you already know and like, from Zapier to Google Calendar. It allows its users to synchronize and manage multiple calendars, tasks, quotes, channels, and projects all in a single interface.
In all, Scoro is a large, all-encompassing software platform that is also easy to use. All the features it offers are great, and there is something present for each aspect of business management.
Features of Scoro
Pricing of Scoro
- The pricing of Scoro starts from- $26.00 per month
Bitrix24
Bitrix24 is a perfect CRM for dispersed and remote teams. It provides you with excellent options for staying in touch, sharing information, and collaborating. This software is feature-rich. To start, you can create departments (e.g., sales, marketing, service) and add employees to each of them. Creating departments allows you then to easily segment the teams for knowledge bases, workgroups, and communication bases.
Workgroups are areas for individual departments, employees, and specified groups to collaborate on ongoing work or projects. Each one has its images, tasks app, chat, calendar, and knowledge base (custom options and WiKi), so the progress and work of the group are viewable/shareable by all the teammates.
Features of Bitrix24
Pricing of Bitrix24
- The pricing of Bitrix24 starts from- $39 per month for 5 users
Engagebay
Engagebay is a CRM and Sales Bay that lets you easily track deals in your sales pipeline and build relationships with your customers. It has a simple pipeline for sales that eradicates any confusion, and miscommunication is likely to occur. The Engagebay CRM does a great job of aiding sales growth and fostering better customer relations.
The software is free to use. It is tightly integrated with marketing and support functions and provides 24/7 friendly as well as prompt support.
Features of Engagebay
Pricing of Engagebay
- The price of Engagebay starts from- $0.00
Over to you
From the above article, it is deduced that CRM is any tool, process, or strategy that helps businesses to organize and access customer data more efficiently. The software just makes CRM faster and easier, and if you wish to compete virtually with any industry, you need to have the right and reliable CRM software for your business.
CRM software works to keep the contact and sales information all in one organized and easy-to-manage place. Moreover, if there is a touchpoint- email, call, web visit, chat, campaign, social connection, etc.- your CRM should be able to capture it, as each interaction is a fantastic opportunity to learn some essential details about your customers.
We have recommended some of the best CRM software in the list mentioned above. Choose the software that you think will provide you with the most valuable insight into your customer’s behavior and what they wish to have from you.
