Having a beautiful website and great products isn’t enough if visitors leave without interacting. One of the biggest issues website owners face today is losing potential leads due to delayed or non-existent communication. According to a report by Kayako, 41% of consumers prefer live chat over other channels, and 79% say they chose it because of the instant response it offers.
Now imagine a visitor has a simple pre-purchase question — but there’s no one to answer it in real time. They leave your site and buy from a competitor who does offer live chat. That’s not just a missed conversation — it’s a missed sale.
Adding a live chat plugin to your WordPress site is easier than ever, and many tools even offer free plans. These plugins not only allow you to chat with visitors in real-time but also support features like AI-powered chatbots, CRM integrations, lead capture forms, and mobile access — making it possible to convert, support, and retain customers 24/7.
In this article, we’ve handpicked the 15 best live chat plugins for WordPress in 2025, comparing their features, pricing, use cases, and integrations. Whether you’re running an eCommerce store, a SaaS company, or a service-based business, there’s a tool here that can help you connect with visitors more effectively and increase conversions.
List of Best Live Chat Plugins for WordPress 2025
| Plugin Name | Key Features | Starting Price | AI Chatbot Support | Integrations |
|---|---|---|---|---|
| LiveChat | Ticketing system, real-time chat, reports | $20/month | Yes | HubSpot, Zapier, Mailchimp |
| ChatBot | AI chat flows, templates, NLP | $52/month | Yes | WordPress, Shopify, Slack |
| Crisp | Shared inbox, CRM, triggers | $25/month | Yes | Zapier, Notion, Salesforce |
| Intercom | Conversational support, bots, CRM | $74/month | Yes | Stripe, Slack, HubSpot |
| Zendesk Chat | Omnichannel, ticketing, analytics | $19/month | Yes | Salesforce, Trello |
| Olark | Real-time chat, transcripts, CRM notes | $29/month | No | Salesforce, Mailchimp |
| Userlike | Widget customization, smart routing | Free plan | Yes | WhatsApp, Pipedrive |
| Tidio | Multichannel inbox, AI bots, automations | Free plan | Yes | Messenger, Shopify |
| Tawk.to | 100% free, team chat, visitor tracking | Free | No | WordPress, Wix |
| Chaport | Typing insights, offline messages | Free plan | Yes | Facebook, Telegram |
| SnapEngage | HIPAA compliant, routing, bots | $16/month | Yes | Salesforce, MS Teams |
| FreshChat | Campaigns, AI, omnichannel | Free plan | Yes | Freshdesk, WhatsApp |
| Smartsupp | Video recording, live visitor view | Free plan | Yes | PrestaShop, WordPress |
| Drift | Lead gen bots, email sequencing | Custom | Yes | Marketo, HubSpot |
| PureChat | Widget customization, chat transcripts | Free plan | No | Zapier, Google Analytics |
Here is your improved, SEO-ready article with each tool’s Description, Features, and Pricing separated into clear sections:
1. LiveChat
Launched in 2002 by Mariusz Cieply, LiveChat is one of the most established live chat solutions used by over 36,000 businesses worldwide.
It provides a polished, professional chat experience with built-in support tools like ticketing, customer satisfaction surveys, and detailed analytics.
The plugin is lightweight and integrates seamlessly with WordPress, making it ideal for businesses of all sizes — from startups to enterprise-level support teams.
Features:
- Real-time chat with custom widget design
- Ticketing system integration
- Visitor tracking and agent analytics
- Works with 200+ tools including HubSpot and Mailchimp
Pricing:
💰 Starts at $20/month per agent
2. ChatBot
ChatBot, developed by the creators of LiveChat, is an AI-based conversational tool designed to automate customer interactions on your website.
It uses natural language processing (NLP) and pre-built templates to help you create intelligent flows for lead generation, booking, FAQs, and more. Its drag-and-drop builder is user-friendly, allowing both technical and non-technical users to build chat experiences.
Features:
- AI-powered responses using NLP
- Visual flow editor for creating chat scenarios
- Pre-made templates for customer support, lead gen, etc.
- Integrates with Slack, WordPress, Shopify
Pricing:
💰 Starts at $52/month
3. Crisp
Crisp is a feature-rich live chat plugin launched in 2015, known for offering a shared team inbox, chatbot builder, CRM, and real-time notifications in one package.
Ideal for SaaS startups, it helps teams streamline communication across sales, marketing, and support. The plugin also supports automated messaging, video calls, and even co-browsing.
Features:
- Live chat with shared inbox
- Chatbot automation and triggers
- CRM and customer profile management
- Mobile apps and browser extensions
Pricing:
💰 Starts at $25/month
4. Intercom
Founded by Eoghan McCabe in 2011, Intercom is an advanced communication platform offering chatbots, product tours, and powerful CRM tools.
It’s tailored more towards enterprises or scaling SaaS companies that need robust automation and customer support workflows. It supports proactive messaging, in-app chat, and has deep integrations with platforms like Stripe and HubSpot.
Features:
- Conversational bots and lead routing
- In-app product tours and announcements
- CRM, email sequences, and audience segmentation
- Powerful analytics and team collaboration
Pricing:
💰 Starts at $74/month
5. Zendesk Chat
Zendesk Chat, part of the larger Zendesk ecosystem, helps support teams deliver real-time assistance through customizable widgets and agent routing.
It’s widely used by enterprises and includes advanced analytics, satisfaction ratings, and chat automation. It’s especially powerful when combined with other Zendesk tools for complete ticketing and help desk support.
Features:
- Custom chat widget
- Proactive chat triggers
- Integration with Zendesk Support and CRM tools
- Real-time performance dashboards
Pricing:
💰 Starts at $19/month per agent
6. Olark
Olark is a simple yet effective live chat plugin, perfect for small to mid-sized businesses. Launched in 2009, it’s known for clean UX, rich chat transcripts, and a robust reporting dashboard.
It offers CRM integrations and automation features like custom chatbox behavior depending on visitor actions.
Features:
- Chat transcripts and searchable archives
- CRM integration and custom forms
- Agent activity monitoring
- Automation rules for smarter chats
Pricing:
💰 Starts at $29/month
7. Userlike
Userlike is a Germany-based live chat plugin known for its emphasis on privacy and data protection.
Launched in 2011, it supports messaging via WhatsApp, Facebook Messenger, Telegram, and more. The platform also offers smart chat routing, operator skills matching, and fully customizable widgets.
Features:
- GDPR-compliant live chat
- WhatsApp and Telegram integration
- Operator skill routing and performance tracking
- Customizable chat widget
Pricing:
💰 Free plan available; premium plans start from €90/month
8. Tidio
Tidio is a live chat and chatbot plugin tailored for eCommerce and small business owners. It combines live chat, Messenger integration, and AI automation into one dashboard.
It’s interface is intuitive, and its chatbot builder allows you to create flows for abandoned cart recovery, lead capture, and customer service.
Features:
- Multichannel inbox (Chat, Messenger, Instagram)
- AI chatbot with automation templates
- Real-time typing preview
- Integrates with Shopify, WordPress, and more
Pricing:
💰 Free plan available; paid plans start from $29/month
9. Tawk.to
Tawk.to is a completely free live chat plugin trusted by over 4 million businesses. It offers essential features like unlimited agents, ticketing, visitor tracking, and even video chat. This is perfect for startups and solopreneurs who need full chat support without a budget.
Features:
- Free forever with unlimited usage
- Customizable chat widgets
- Visitor behavior tracking
- Mobile and desktop apps
Pricing:
💰 100% Free
10. Chaport
Chaport is a modern live chat tool built for sales and support teams. It supports group chats, offline messaging, typing insights, and has a beautiful UI that works perfectly on mobile and desktop.
It’s especially useful for businesses looking for a simple and effective free chat solution.
Features:
- Typing preview and read receipts
- Auto-invitations and offline messaging
- Group chat and chat transfers
- Facebook and Telegram integrations
Pricing:
💰 Free plan available; paid plans from $19/month
11. SnapEngage
SnapEngage is built for customer support in industries like healthcare, finance, and IT. It’s HIPAA-compliant and offers live chat, bots, co-browsing, and workflow integrations. It also integrates with Salesforce, MS Teams, and many CRM systems.
Features:
- HIPAA and GDPR compliance
- Co-browsing and visitor screen capture
- Chatbots and routing rules
- Powerful CRM and helpdesk integrations
Pricing:
💰 Starts at $16/month per user
12. FreshChat
FreshChat by Freshworks is a versatile communication tool supporting live chat, AI automation, and campaign messaging. It’s great for both support and sales use cases and includes features like user segmentation, event triggers, and multichannel chat.
Features:
- In-app campaigns and auto-messaging
- AI-powered bots and FAQs
- Unified inbox for WhatsApp, email, and chat
- Smart workflows and user segmentation
Pricing:
💰 Free plan available; paid plans start at $19/month
13. Smartsupp
Smartsupp combines live chat with powerful visitor monitoring tools such as video recording of user behavior.
This makes it ideal for eCommerce businesses aiming to improve conversion rates by understanding visitor intent. It’s lightweight, easy to install, and supports major CMS platforms.
Features:
- Real-time visitor view and video session replays
- Chatbots for automated support
- Mobile and desktop apps
- Supports multiple languages
Pricing:
💰 Free plan available; premium plans from $19.50/month
14. Drift
Drift is a premium conversational marketing platform designed for B2B businesses. It focuses on real-time customer engagement and pipeline generation through chatbots and lead qualification flows. Drift is best suited for larger organizations and SaaS companies.
Features:
- AI bots with dynamic lead routing
- Meeting scheduling directly from chat
- Conversation analytics and scoring
- Advanced integrations with CRMs
Pricing:
💰 Custom pricing (based on business size)
15. PureChat
PureChat is a simple and effective live chat tool that offers chat transcripts, file transfers, and customization options. It’s suitable for solopreneurs and small businesses who want a lightweight solution with essential live chat features.
Features:
- Unlimited chats and operators (in Pro plan)
- Real-time visitor analytics
- Chat widget customization
- Mobile apps for iOS and Android
Pricing:
💰 Free plan available; Pro plans start from $39/month
FAQs
What is the purpose of a live chat plugin for WordPress?
A live chat plugin enables real-time communication between website visitors and support or sales teams. It helps in answering questions instantly, guiding users through the site, and increasing engagement, which ultimately leads to higher conversions and customer satisfaction.
Which live chat plugins for WordPress offer a free plan?
Several live chat plugins like Tawk.to, Tidio, Chaport, Smartsupp, FreshChat, and PureChat offer free plans with essential features. These are ideal for small businesses or websites just starting with live chat support.
Do any of these live chat plugins support AI-powered chatbots?
Yes, tools like ChatBot, Tidio, Crisp, Intercom, FreshChat, and Drift support AI-powered chatbots. These bots can automate responses, handle FAQs, and even qualify leads without human intervention.
Can I use these plugins with WooCommerce or Shopify?
Most of the mentioned plugins including Tidio, LiveChat, Crisp, and Smartsupp integrate seamlessly with WooCommerce and Shopify, enabling customer support during the entire shopping experience and reducing cart abandonment.
Are there any live chat tools that don’t charge per agent?
Tawk.to is completely free and allows unlimited agents without any cost. Smartsupp and Tidio also offer flexible pricing that doesn’t always scale linearly with the number of agents, depending on the chosen plan.
Which live chat plugin is best for lead generation?
Drift, Intercom, and ChatBot are well-suited for lead generation thanks to their advanced chatbot flows, meeting scheduling, and CRM integrations. These tools help capture, qualify, and route leads automatically.
Do these plugins offer mobile apps for on-the-go chat management?
Yes, most plugins including LiveChat, Crisp, Tawk.to, Tidio, and PureChat provide mobile apps for iOS and Android. These apps allow teams to chat with website visitors in real time from anywhere.
Are these plugins GDPR-compliant for users in Europe?
Plugins like Userlike, Tidio, and SnapEngage offer GDPR compliance features such as consent-based tracking, data anonymization, and secure data handling, making them suitable for websites targeting EU users.
Conclusion
Choosing the right live chat plugin for your WordPress site can significantly improve customer engagement, reduce response times, and increase conversions. Whether you’re running a small blog, an online store, or a large-scale SaaS platform, there’s a solution on this list to match your business needs and budget.
If you’re just starting out or need a free option, tools like Tawk.to, Tidio, or Chaport offer great value with essential features. For businesses looking for advanced automation, ChatBot, Drift, and Intercom provide AI-driven chat experiences that can handle customer queries even when your team is offline. Meanwhile, if seamless support workflows and team collaboration are your focus, LiveChat, Zendesk Chat, and FreshChat offer robust tools and integrations that can scale with your team.
Before choosing a plugin, consider your goals—whether it’s sales, support, or lead generation—and try a few free plans or trials to see what fits best. With the right live chat solution, you can turn your website into a high-converting, customer-friendly experience that keeps users coming back.
