Welcome to the review of Gleap. This is where you can find all the important information for configuring Gleap. The entire process will take less than a minute with our fast setup. And, just like that, Gleap will assist you in developing the best software faster.
Navigate through all of the Gleap SDKs using the sidebar on the left for the simplest method to incorporate Gleap into your apps. It guarantees that following these guidelines will make getting started a breeze.
Gleap is a platform for visual consumer communication and triage for web and mobile apps. Use video action replays, screenshot bug reports, and in-app feature requests, ratings, and surveys to gather customer feedback. Review, prioritize, and respond all in one place!
What is Gleap?
Gleap is a platform that helps developers build better products. We help them communicate directly with their users and create better software. They fix issues ten times faster than our competitors. Their goal is to make sure that your product is perfect before it goes live. They do this by recreating bugs exactly as they occurred and then communicating what happened to you. They consider things from the perspective of our users. They allow them to know that they’ve heard them and that they’re working hard to improve their experience. They establish trust and relationships with our users. They ask them questions and get feedback. They use surveys to gain user insight and learn how to best serve them. They manage, track, and assign anything in one place.
If pictures and video replays aren’t adequate, users can sketch and select the exact location of the fault. Integrate Gleap with all of your favorite platforms, including Zapier, to completely automate your process. When your users are the first to detect something isn’t quite right, let them know they are valued. With thorough bug reports, you can increase your productivity by 40%.
Gleap Overview
Gleap has really aided us in gathering and managing consumer feedback. A critical component of digital transformation and system simplification. The company is accomplishing ground-breaking work: granular analytics, user interface, email, and automation capabilities. I can imagine them competing with so many industry competitors for various uses. It’s difficult to predict how far they’ll go with things. They respond quickly to your inquiries. awesome user interface. As CTO, they have created another useful tool for clients. This is not a firm to be taken lightly. They will accept any promotion, discount, or deal they have. What they are bringing forward for troubleshooting, task management, feedback, and monitoring is quite valuable.
The SDK aims to incorporate the relevant CSS and pictures into the feedback item package on localhost environments. The SDK does not include all assets by default in staging and live environments because doing so would significantly increase the user’s data traffic. Because its rendering server accesses all static assets directly from the server in these circumstances, you must guarantee that it has access to them.
Gleap takes data security very seriously. This is why they included the option to omit certain form data from screenshots and replays. Simply add the gleap-ignore=“value” property to all input items you want to omit values from. The Gleap SDK will ignore the values from this specific element once the attribute is applied. We also allow you to hide entire element groups by adding them. Gleap-hidden to their class name list. The Gleap SDK for Android is the most straightforward way to incorporate Gleap into your apps. Communicate directly with your users and create better software by learning about their daily pain points.
Some of the benefits of Gleap
- You can link a user’s feedback items to them using the Gleap Identify call. It contains a distinct user ID as well as optional metadata like the user’s email and name.
- Add the following code snippet to the <head>-tag of your website or web app. Replace API_KEY with your API key. To ensure that the Gleap widget won’t slow down your page load time, the code below loads it asynchronously.
- The Gleap JS SDK and associated CSS are loaded by the code snippet. Additionally, even when the SDK itself hasn’t been loaded yet, it prefills all necessary methods and caches their calls. This allows you to put the code snippet to your head>-tag and then immediately call the SDK.
- Console logs are automatically collected by the Gleap JavaScript SDK. Furthermore, you can make use of our custom logs, which offer more control over the logs.
- The new Content-Security-Policy The HTTP HTTP response header helps you reduce XSS risks in modern browsers by declaring which dynamic resources are allowed to load.
- Gleap comes with an automated crash detector.
- We are aware that for some use scenarios, the built-in actions (Bug Reporting, Feature Requests, Ratings, and Contact Us) may not be sufficient. We provide custom actions, which let you launch any custom action via code, for these circumstances.
- To better comprehend the context, you might want to connect custom data to feedback items in several circumstances. Custom data can be added gradually or all at once. Any straightforward JSON object may be added.
Features of Gleap
In-app bug reporting
The best app and website bug reporting software. Fix bugs at light speed. Gleap’s in-depth technical details enable software teams to debug 10x faster. All reports contain console and network logs, environment statistics, event tracking, and visual feedback by default.
Capture feedback visually.
- Users can sketch and identify the exact location of the bug if images and video replays are insufficient.
In-app and on-site bug reports
- On mobile devices, users activate Gleap by shaking or screenshot. On the web, all they do is click a button.
Flawless reports, no matter the platform.
- Install Gleap quickly on WordPress, React Native, Flutter, JavaScript, Angular, iOS, Android, or any other platform.
Seamless integration in real time
- Send reports to your tool containing all of our Gleap data. There won’t be any more delays in your development lifecycle.
Replay video
Before sending a report, Gleap sends a 60-second replay of a user’s actions, letting you understand exactly where and why users are having problems. Stop attempting to reproduce bugs. Attempting to duplicate bugs without Gleap’s issue tracker can take up to 40% longer.
- The days of exchanging emails online are over. Keep your users informed and let them know you fixed their problem by interacting with them directly in real time.
Gleap sends the required metadata. Long cross-browser tests are no longer required. I understood the user’s browser, device, and operating system at the time, but something went wrong. Developers adore bug reports. There’s still more, though. We also include a screenshot along with every issue report, giving web and app developers the tools they need to win the bug war more quickly than before.
A screenshot every time
- Every bug report comes with a markable screenshot. Consider the situation from your users’ point of view.
View console logs
- Sometimes, console logs contain all the secrets. Never miss important information when a bug happens.
See network requests
- View the precise network queries that were placed prior to a problem report. It is really helpful for troubleshooting issues.
Send custom data
- In addition to bug reports, you can also send your own custom data if console logs and network requests aren’t sufficient. Best practice event tracking.
Customer surveys
Insightful client feedback, improved apps, and websites Gleap is your user-friendly and brand-friendly feedback software for applications and websites. Listen to your customers’ feedback to improve your items. Create micro-surveys to gauge the success of your product. Conduct in-app and on-site surveys to improve customer happiness or determine product market fit. Gleap will increase your response rates dramatically.
Event-triggered surveys
- Survey the right users at the right time to soar response rates—trigger surveys based on specific events.
Setup within minutes
- Pick one of our templates from the list, such as NPS, CSAT, or product market fit. Set it up without a developer’s assistance.
Seamless integration
- Our integrations are all accessible with only one click. Link Gleap to your preferred applications, such as HubSpot, Slack, or Intercom.
Stay on your brand
- Create surveys that feel and look like they belong on your website or app. Customize the text, colors, and logos.
Survey templates
- You can either use one of our many templates, such as CSAT, NPS, and product market fit, or you can design your own survey by using our question types.
In real-time, follow up with users. Directly communicate with them. Event-triggered surveys can increase response rates beyond 35%.
Product Roadmap
SaaS is a feature request program that is quite powerful. The Roadmap for Public Products allows your users to vote on feature suggestions using your own product roadmap board. Share your board with others or embed it on your website. A powerful method for determining what your users truly desire.
Embed on your website
- Embed your roadmap anywhere on your website to share what you’re currently working on and keep users up to date on your progress.
Feature voting tool
- To determine what customers truly want, allow consumers to vote on features right on your page. Make judgments on product development based on priorities.
Keep subscribers up to date
- To prioritize features needed for specific deals or requested by your target group, know precisely who submitted which feature request.
Identify customers
- To prioritize features needed for specific deals or requested by your target group, know precisely who submitted which feature request.
Apps, websites, and web apps are all supported by our SDKs. You may create your own product roadmap for iOS, Android, React Native, Flutter, JavaScript, Angular, Vue, or utilize our WordPress plugin with just a few lines of code!
Customer communication
Customer contact that is direct improves your relationships. Communicate with your users to learn more about a report they sent you. Or simply let them know they’ve been heard—the choice is yours! Users who have been heard are satisfied users. When your users are the first to detect something isn’t quite right, let them know they are valued. Internal memos should be sent. Never again be concerned about forgetting something important. Make a note that you or your team can find later.
Communicate with ease.
- You can respond directly to consumer comments using Gleap. You can improve your relationships with your customers as a result.
Send with confidence.
- Instantaneous email replies are sent. You can confidently send emails thanks to our email delivery status.
Direct email reply.
- Users can respond immediately to your questions and updates. The responses will be incorporated into the chat so that everything is kept in one location.
Custom domain
- Improve email deliverability and branding by using your own domain for outbound emails.
FAQs of Gleap
What categories of users and business entities does Gleap support?
Gleap works with these users and organization types: Midsize Businesses, Small Businesses, Enterprise, Freelance, Nonprofit, and Government.
What languages does Gleap's software support?
Gleap supports the following languages: English.
What forms of help does Gleap provide?
Gleap provides online and during business hours help.
With which other programmes or services does Gleap integrate?
Gleap integrates with Asana, ClickUp, GitHub, HubSpot CRM, Jira Software, Microsoft Teams, Notion, Slack, Trello, Zapier, and Zendesk.
Does Gleap have a mobile app?
Yes, Gleap provides an Android app for mobile devices.
What type of training does Gleap provide?
Gleap offers training through videos and written materials.
Gleap Pricing
Monthly Plan
- Free:-$0/month
- Starter:-$39/month
- Growth:-$149/month
- Pro:-$399/month
Yearly Plan
- Free:-$0/month
- Starter:-$29/month
- Growth:-$109/month
- Pro: $299/month
If you have a small business and want to benefit from more things by spending less money, then you can get a starter plan from Gleap.
If you want more benefits for less money. And if it has been some time since your business was set up and you have a small number of key audiences and medium size company that people are still there tomorrow, then you can use the Growth plan of Gleap.
If you have a big company and you want to invest more, and you also want to make a lot of profit, then the Enterprise Plan of Gleap is very suitable for you as you get all the benefits. There are no restrictions in Gleap, which always impresses you every time you take a Pro plan.
Gleap Alternatives
Usersnap
Never again request a screenshot. Usersnap is the most effective feedback and problem-tracking solution for any web project. Receive browser images and visual reports, as well as extra browser information, immediately to your dashboard. Annotate browser screenshots and bug reports before sending them to Usersnap or your existing bug tracking and project management solutions. Get screenshots from Usersnap, a visual bug tracker. Usersnap takes screenshots of the current browser window. It allows you to properly communicate difficulties and share feedback with developers, consumers, and everyone else involved in a web project.
User back
User feedback is the most popular visual feedback and issues reporting tool for software teams. It is an elegantly simple approach to collecting visual feedback and problem reports from websites and applications by utilizing annotated screenshots, video recordings, session recordings, and other media. User feedback, designed for web developers, designers, and product managers, can save you time by centralizing feedback for all of your projects. Invite your team to your User back projects to collaborate with them and streamline workflows by linking the User back with project management platforms such as Jira, Slack, GitHub, and others.
BugHerd
BugHerd is the world’s most user-friendly visual feedback and bug tracking tool for websites. Thousands of web development teams throughout the world adore it. Simply point and click, as if you were using sticky notes to pin client comments on your website. BugHerd operates in three simple steps: Using the simple browser plugin, you may pin feedback to a webpage. All pinned feedback includes contextual details by default. Task cards are created in response to feedback, which helps you manage your workflow. Begin in minutes with a free 14-day trial today. Changes should be suggested.
Conclusion: Is Gleap Worth Buying in December 2024
Gleap is an excellent solution for collecting and managing feedback and concerns in agencies. It helps projects go smoothly, and clients appreciate the shaking motion for reporting defects. The Gleap team’s lightning-fast response time to new feature requests produces a winning and vital combination for the removal of faults from your code. Gleap was quickly integrated and is now an integral part of their development process.
When you’re wading through unclear customer reports, it feels difficult to repair all of the faults in your mobile app. Users and testers are reporting bugs, but if proper mobile reporting isn’t done, a whole host of greater issues will go unnoticed—and unfixed. If only you could repair bugs across platforms faster and engage customers through surveys and feature requests to improve your goods. Then Gleap is the ideal option for you.
