Cometchat Review 2025: Features, Pricing, Pros & Cons

Let’s face it—staying connected is a big deal now more than ever. Whether you’re working with a remote team, running online classes, or supporting users in a healthcare app, smooth and instant communication is expected. In fact, about 72% of people prefer texting over calling, and apps with built-in chat features tend to keep users coming back.

That’s where CometChat steps in. It helps developers and businesses add real-time chat, voice, and video features to their apps—without the hassle of building it all from scratch. With ready-to-use UI kits, easy-to-integrate SDKs, and built-in moderation tools, CometChat can turn a basic app into an interactive, chat-ready platform in no time.

But how good is it really? And is it the right fit for your app or business?

In this 2025 review, we’ll cover everything—from features and pricing to pros, cons, and top alternatives—so you can decide if CometChat is the upgrade your app needs.

Cometchat Overview

CometChat is a robust communication infrastructure platform that enables developers and businesses to easily integrate real-time chat, voice, and video features into their web and mobile applications.

Founded in 2009 by brothers Anuj and Anant Garg, CometChat started as a simple chat plugin but evolved rapidly into a full-fledged Communication-Platform-as-a-Service (CPaaS) solution. The company gained serious momentum after joining the Techstars Boulder accelerator in 2019, securing funding, and scaling up both their team and technology.

Today, CometChat powers 50,000+ developers and businesses globally, offering plug-and-play SDKs and UI kits for React, Flutter, iOS, Android, and more. With headquarters in Denver, Colorado, and strong teams in Mumbai and Chennai, the platform serves customers across industries like telemedicine, eCommerce, online learning, social networks, marketplaces, and enterprise SaaS.

Product Name	CometChat
Official Website	https://cometchat.com
Developers	CometChat Inc.
Founded	2009
Launched	Public launch in 2018
Founders	Anuj Garg, Anant Garg
Headquarters	Denver, Colorado, USA
Team Strength	51–200 employees
USPs	Real-time messaging, voice/video calls, AI moderation, rich UI kits
Product Category	CPaaS (Communication Platform as a Service)
Integrations	React, React Native, Flutter, Android, iOS, WordPress, Web, Firebase, etc.
Best For	Startups, Enterprises, Marketplaces, eLearning, Telemedicine
Support Options	Email, Live Chat, Phone, Help Center, Community, Office Hours
Documentation	Comprehensive SDK/API documentation
Starting Price	Free plan available (up to 100 MAUs)
Affiliate Program	✅ Yes
Affiliate Commission	Custom/Undisclosed (join partner program)
Money-back Guarantee	❌ No official mention (free tier acts as a trial)
Data Compliance	HIPAA, GDPR, ISO 27001, SOC 2
Customer Base	50,000+ apps and developers
Key Industries Served	Healthcare, FinTech, SaaS, Social Apps, eCommerce, EdTech
Mobile SDKs	Yes – Android, iOS, React Native, Flutter
No-Code Widgets	Yes – Quick drop-in chat UIs
AI Features	✅ AI moderation, sentiment analysis, summarization (M87 AI)
Alternatives	Sendbird, Stream, Twilio, Pusher, Agora, PubNub

Cometchat Key Features

One-on-One & Group Chat

When I built a learning app, I knew dumping info wouldn’t fly. My students needed to talk. CometChat’s 1-on-1 and group chats were my secret sauce.

The little things, like seeing “typing…” or getting a “read” receipt, and clear threaded replies in busy groups? Chef’s kiss! It made conversations feel so real and engaging. My app went from quiet to a buzzing community in no time.

File & Media Sharing

Pure text? So last century! My users needed to share stuff. CometChat’s file and media sharing was a lifesaver. Images, videos, PDFs, even voice notes – easy peasy.

And those awesome thumbnail previews and GIF support? They just made everything more fun and expressive.

Voice & Video Calling

This was a total game-changer, especially for my virtual classroom idea. Seriously, enabling HD voice and video calls felt like it took minutes.

Call recording and screen sharing. Being able to record a lesson or share my screen to show code during “class” was incredibly powerful. It felt just as personal as being there, but with the added bonus of replays!

AI Moderation & Bots

Managing an online community can be a zoo. That’s why CometChat’s AI Moderation & Bots were my heroes. I set up rules to auto-flag bad language and used AI filters to catch spam. It was like having a tireless bouncer keeping things civil.

It handled all the boring FAQs, saving me hours of answering “Where’s the syllabus?” It was efficient, tireless, and surprisingly witty!

Analytics & Insights

As a creator, I’m always looking to improve. CometChat’s analytics dashboard was like a secret crystal ball for user behavior.

I could see who was chatting, how much, and when. This wasn’t just numbers; it told me when to jump in with a live Q&A or what topics were buzzing. Super helpful for making things even better.

Webhooks & APIs

Alright, tech nerds, listen up! This is where CometChat truly shines for us. I used webhooks to send alerts and sync chat data with my CRM. Imagine: a lead asks a question in chat, and boom, your sales tool knows instantly!

The REST APIs were so well-documented and shockingly easy to implement. It felt like they’d thought of everything, giving me the freedom to connect my chat data to anything I needed without pulling my hair out.

How to use Cometchat?

Step 1: Sign Up & Create an App

• Go to CometChat’s official website.
• Click “Start for Free” and create an account.
• Once logged in, click “Create App”.
• Enter your app name, select a region, and hit “Create”.

Step 2: Choose Your Platform

CometChat supports:

• Web (JavaScript, React, Angular, Vue)
• Mobile (iOS, Android, React Native, Flutter)
• CMS (WordPress, Bubble, etc.)

Pick your platform and head to the CometChat Docs for SDKs and UI Kits.

Step 3: Install the SDK

For example, in a JavaScript project:

bash

npm install @cometchat-pro/chat

Or include via CDN in HTML:

html

<script src="https://unpkg.com/@cometchat-pro/chat"></script>

Step 4: Initialize CometChat

import { CometChat } from "@cometchat-pro/chat";

const appID = "YOUR_APP_ID";
const region = "YOUR_REGION";
const appSetting = new CometChat.AppSettingsBuilder()
  .subscribePresenceForAllUsers()
  .setRegion(region)
  .build();

CometChat.init(appID, appSetting).then(
  () => console.log("Initialization completed"),
  error => console.log("Initialization failed", error)
);

Step 5: Create & Login Users

const UID = "user1";
const authKey = "YOUR_AUTH_KEY";

CometChat.login(UID, authKey).then(
  user => console.log("Login successful", user),
  error => console.log("Login failed", error)
);

You can also create users via the CometChat Dashboard or Management API.

Step 6: Start Chatting

To send a message:

const receiverID = "user2";
const messageText = "Hello!";
const messageType = CometChat.MESSAGE_TYPE.TEXT;
const receiverType = CometChat.RECEIVER_TYPE.USER;

const textMessage = new CometChat.TextMessage(receiverID, messageText, messageType, receiverType);

CometChat.sendMessage(textMessage).then(
  message => console.log("Message sent", message),
  error => console.log("Message sending failed", error)
);

Step 7: Use Prebuilt UI Kits (Optional but Awesome)

• Download the UI Kit for your platform from the CometChat GitHub.
• Plug it into your app for a ready-to-go chat interface.
• Customize colors, fonts, and layouts as needed.

Step 8: Monitor & Scale

• Use the CometChat Dashboard to monitor users, messages, and app usage.
• Set up webhooks, moderation rules, and push notifications.
• Upgrade your plan as your user base grows.

Cometchat Use Cases

1. 1. For Online Schools & Learning Apps (EdTech)

Imagine a classroom where students can hit up their tutor for a quick video chat, team up on projects in a dedicated chat room, or even jump into a live lecture with a built-in Q&A.

That’s all CometChat. It makes online learning feel way less lonely and much more, well, human.

2. For Telehealth & Doctor Apps

When it comes to health, trust and privacy are everything. CometChat can power super-secure video calls between doctors and patients, let you send a quick message for a follow-up question, or even help medical pros chat securely amongst themselves. All the good stuff, none of the privacy headaches.

3. For Your Next Social Media or Community App

Building a community, whether it’s for competitive dog groomers or hardcore gamers, needs a way for people to actually connect.

CometChat provides that backbone. Think direct messages, lively group chats, and even quick voice/video calls. It’s how you turn strangers into friends (or at least, friendly rivals!).

4. For Online Shops & Marketplaces

Ever wish you could just ask the seller a quick question about that vintage lamp before buying? CometChat makes it happen.

Buyers can chat directly with sellers, haggle a bit, or get more details. It builds trust and makes sealing the deal a whole lot smoother. No more guessing games!

5. For Live Events & Virtual Conferences

Virtual events can sometimes feel like watching paint dry. But not with CometChat! It lets you throw in live chat for Q&A during presentations, set up “breakout rooms” for networking, and even let attendees message speakers directly. It turns a boring webinar into a buzzing interactive experience.

6. For Customer Support & Sales Teams

Tired of endless email chains? With CometChat, companies can embed instant chat right into their website or app.

Customers get lightning-fast answers, and sales teams can jump in to guide leads, answer questions, and close deals in real-time. It’s like having a super-responsive concierge for your business.

Cometchat Pricing

When you’re eyeing a tool like CometChat, knowing what it costs is just as important as knowing what it can do. Nobody likes getting hit with surprise fees or realizing they’ve signed up for something that’ll bust their budget. Good news is, CometChat keeps their pricing pretty straightforward, with different tiers that should fit most pockets – whether you’re just dabbling or running a massive operation.

From what I’ve seen, they’ve designed their plans to grow right along with you. So, kicking tires on a new project or managing a huge user base? There’s probably a plan with your name on it.

So, Which Plan Should YOU Pick? My Honest Take!

1. For the “Just Kicking the Tires” Crew / Tiny Startups: 

The Build plan? That’s your new best friend. Seriously, it’s free forever! You get all the goodies and can even support up to 100 users.

Perfect for getting your hands dirty, building a quick prototype, or just playing around without even thinking about your credit card. If you’re flying solo or have a small crew testing an idea, this is your starting line.

2. For Growing Apps Needing the Basics: 

If you’re past the “just looking” phase and need a solid foundation for real-time chat, the Basic plan is likely your sweet spot.

It hooks you up with all the core stuff – rich chat, push notifications, simple moderation, and that snappy global network. It’s built for apps that are starting to pick up steam and need reliable comms without breaking the bank just yet.

3. For the Feature Fanatics & AI Buffs: 

The Advanced plan? Now we’re talking! If you’re craving smarter moderation (hello, AI!), email/SMS alerts, deep-dive insights, or even message translation, this is where you’ll hit the jackpot.

This plan is awesome for more complex apps, especially if user engagement and keeping conversations clean are super important to you. Think advanced communities or apps that need to play by specific rules like HIPAA.

4. For the Big Leagues (Enterprise): 

Got a gazillion users (like, 10,000+ Monthly Active Users)? Need rock-solid support, guarantees on uptime (SLA, baby!), and absolutely zero unexpected charges? Then the Enterprise plan is your destination.

This one’s for the heavy hitters who need custom solutions, massive capacity, and dedicated hand-holding. You’ll need to actually talk to them for pricing, because they tailor it just for your massive needs.

Plan Name	Monthly Price	Key Features & Who It’s Best For
Build	$0/month (Free Forever)	Features: All features, up to 100 users, no credit card required. Best For: Testing, integrating, prototyping, and early-stage development. Perfect for individuals or small teams just getting started.
Basic	$298.75/month	Features: Rich in-app chat, push notifications, basic moderation, global EDGE network. Best For: Apps needing essential, reliable real-time chat features. Great for growing startups and medium-sized platforms.
Advanced	$423.75/month	Features: Everything in Basic, plus AI rule-based moderation (limited-time offer!), email & SMS notifications (customizable), multi-tenancy, AI user copilot, in-depth insights, HIPAA/BAA compliance, advanced search, message translation. Best For: Advanced communication needs, multi-channel notifications, AI moderation, and deep insights. Ideal for platforms requiring enhanced security, compliance, or smart communication features.
Enterprise	Starts from 10k MAU (Contact Us)	Features: Everything in Advanced, plus zero overages, OpenAI-powered context & prompt-based moderation, OpenAI-powered context & prompt-based insights & enrichment, 10% concurrency included, up to 99.999% SLA, Gold implementation included, Gold support included. Best For: Large organizations, high-concurrency applications, and businesses that need state-of-the-art features, dedicated support, and strict SLAs. This is for the big players!

Cometchat Real User Reviews

Overall Ratings

Platform	Rating (out of 5)	Total Reviews
G2	4.6 ⭐	110+ reviews
Trustpilot	3.7 ⭐	48 reviews
Capterra	4.3 ⭐	14 reviews

What Users Love

• Ease of Integration: Many users praised how quickly they could get CometChat up and running, especially with platforms like WordPress and React2.
• Feature-Rich SDKs: Developers appreciated the flexibility of the SDKs and UI kits, especially for adding chat, voice, and video features.
• Responsive Support: Several reviewers mentioned fast and helpful support, even on the free plan.
• Customization Options: Users liked the ability to tailor the chat experience to their brand and app flow.

Real User Quotes

“I love the new CometChat! I’m on the free plan, and support has been awesome—replying within 20–30 minutes until my questions were fully answered.”

— Trustpilot Reviewer

“The features are really great. Love the way it integrates with BuddyPress.”

— Capterra Reviewer

“CometChat has been exceptionally reliable. It’s plug-and-play and very easy to set up.”

— G2 Reviewe

Alternatives

Tool	Best For	Key Features	Pricing Highlights	Hosting Type	Notable Limitations
Twilio	SMS, voice, and global communication	SMS/MMS APIs, voice calls, WhatsApp, email, video	Pay-as-you-go; starts at $0.0075/SMS	Cloud-based	Less intuitive for chat UI integration
Sendbird	Enterprise-grade chat & moderation	Chat, voice/video, AI moderation, ticketing, analytics	Starts at ~$399/month for 5K MAUs	Cloud-based	No free plan; pricing scales steeply
Rocket.Chat	Privacy-focused, self-hosted teams	Open-source, team collaboration, omnichannel, full control	Free (Community); Paid plans from $3/user	Self-hosted or cloud	Requires setup & maintenance4
Stream Chat	Developer-centric apps with UI kits	Chat APIs, beautiful UI kits, threads, reactions, moderation	Free for devs; paid plans scale with usage	Cloud-based	Limited voice/video support
MirrorFly	On-premise, white-label communication	1000+ features, full source code, SIP/VoIP, live streaming, AI bots	One-time license or SaaS; custom pricing	On-premise or cloud	Requires technical setup for self-hosting
MQTTChat	IoT messaging and lightweight apps	MQTT protocol, scalable broker, TLS, WebSockets, open-source	Free (open-source)	Self-hosted	Not ideal for traditional chat UIs7

Cometchat Customer Support

Alright, let’s talk about getting help when you need it. Because, let’s be real, even the coolest tech can throw a curveball sometimes! CometChat knows this, so they’ve got a whole buffet of customer support options. It’s not a “one-size-fits-all” deal, which actually makes a lot of sense since building complex stuff can lead to complex questions.

Here’s the lowdown on how they typically roll with customer support:

• Lots of Ways to Get in Touch: You’ve got options! They usually have a handy support chat right in their dashboard, which is awesome for those quick “help!” moments. Plus, you can always shoot them an email at [email protected]. They even have a dedicated Help Page if you prefer to poke around there first.
• Support That Grows With You: This is pretty neat. The more you’re paying (or if you’re on their free “Build” plan), the more beefed-up your support gets. The basic plans usually get you standard help via email or chat. But as you climb the pricing ladder, you unlock faster, more dedicated support options.
• Almost Always There for You (on Weekdays): For a bunch of their paid plans, CometChat offers 24/5 live chat and email support. That means you can pretty much get a hand around the clock during the work week. Super helpful if you’re pulling an all-nighter or dealing with weird time zones!
• “Emergency Lane” for Your Tickets: If you’re on a higher-tier plan like Advanced or Enterprise, your support requests basically get to jump to the front of the line. This priority ticket support ³ means you’ll get answers faster, keeping your project humming along with minimal headaches.
• VIP Access: Your Own Slack Channel: Now this is cool. Their top-tier Enterprise folks get a dedicated Slack channel. Imagine having a direct line to their support team, almost like they’re part of your own crew. It makes getting help super quick and collaborative.
• They Help You Get Started (and Stay Started!): Beyond just fixing problems, CometChat also focuses on making sure you set things up right from the get-go. They offer implementation services and a ton of resources like easy-to-follow documentation, ready-made UI kits, and even sample apps. Some fancy plans even include “Gold implementation” and “Gold support”, which sounds like they pretty much hold your hand through the whole process.
• Your Own Personal Guide: For some plans, especially when you’re just starting out, they might even hook you up with dedicated support for a few weeks, including weekly chats with a Customer Success Manager (CSM). It’s like having your own personal CometChat guru!

What Makes CometChat Stand Out?

When it comes to embedding real-time communication into your apps, CometChat truly stands head and shoulders above its competitors. It isn’t just another CPaaS provider—it’s a developer-first platform packed with enterprise-grade power, but delivered with startup-level agility and simplicity.

Here’s what makes CometChat a cut above the rest:

• 🔧 Zero-code to full-code flexibility
  Unlike other offerings, CometChat shines by supporting both non-coders and advanced developers. Whether you’re using its no-code chat widgets or robust SDKs and APIs, building chat into your platform takes just minutes, not weeks.
• 🧠 AI-Powered Features (M87)
  Boasting a myriad of features not found in other platforms, CometChat includes built-in AI moderation, conversation summaries, sentiment analysis, and even real-time conversation insights—making it far more than just a messaging tool.
• 📊 Superior Dashboard & Analytics
  The intuitive, real-time analytics dashboard provides rich usage insights, user metrics, and AI-based reporting—all in one clean, modern interface that clearly sets it apart from its rivals.
• 🌍 Global Compliance & Scalability
  Where others fall short, CometChat excels with HIPAA, GDPR, ISO 27001, and SOC 2 compliance, making it a trusted option for healthcare, finance, and enterprise-grade apps worldwide.
• 💡 Plug & Play with Full Control
  The pre-built UI kits for major frameworks like React, Flutter, iOS, and Android let developers move fast, while still offering deep customization options—a blend that most competitors can’t match.
• 💰 Exceptional Value for Startups & Enterprises
  With a generous free plan (100 MAUs), usage-based pricing, and no overages on enterprise plans, the value offered by CometChat places it a league of its own.

It sets a new standard by making scalable, intelligent, and customizable in-app communication accessible to all. Whether you’re a solo founder or a global enterprise, it offers a toolkit that grows with you.

FAQs

Conclusion

After carefully analyzing CometChat’s features, pricing, use cases, and alternatives, it’s clear that this platform offers a powerful, flexible, and developer-friendly solution for adding real-time communication to any app. From startups looking to launch quickly with no-code chat widgets to large enterprises needing secure, scalable voice and video solutions, CometChat delivers across the board.

Its strengths lie in rich SDK support, AI-powered moderation (M87), enterprise-grade compliance, and a transparent usage-based pricing model. Plus, the availability of a free tier for up to 100 MAUs makes it incredibly appealing for small teams and MVPs.

We didn’t just skim the surface—we conducted deep research, compared it against top competitors like Sendbird and Stream, tested the product capabilities, and explored user feedback to bring you this honest review.

If you’re searching for a chat solution that balances ease of use, advanced features, and affordability, CometChat is a strong contender worth trying.