Struggling to manage user feedback from multiple channels can lead to lost insights and building features customers don’t want. Companies that prioritize customer feedback see 4-8% higher revenue growth, so an inefficient process means lost income.
A dedicated customer feedback management tool like ClearFlask offers a solution. It centralizes all user suggestions into a single, organized platform where they can be prioritized. By integrating this feedback directly into a public product roadmap and communicating updates via a changelog, ClearFlask ensures you build what your customers truly need. This structured approach enhances user satisfaction, reduces churn, and drives sustainable growth.
The graphical representation below shows the comparison of the annual revenue growth of average companies against companies that are customer-centric. It aims to clearly demonstrate that customer-centric companies consistently outperformed the market average over the four years from 2022 to 2025. This visual format makes the performance gap easy to understand at a glance.
ClearFlask Overview
ClearFlask was developed to bring clarity and transparency to the product development process. The company’s agenda is to empower businesses, particularly SaaS and software companies, to build user-centric products by creating a direct line of communication with their customer base. It operates as a streamlined tool designed to prevent valuable user feedback from getting lost in the noise.
The platform is managed by a dedicated team focused on simplifying product management. By providing a clear and organized system, ClearFlask helps businesses align their development efforts with actual user needs, fostering loyalty and driving product innovation.
| Product Name | ClearFlask |
| Official Website | https://clearflask.com |
| Developers | ClearFlask ApS |
| USPs | All-in-one feedback, roadmap, and changelog; Unlimited feedback contributors; High customizability. |
| Category | Customer Feedback Management, Product Roadmap Software |
| Integrations | Zapier, Slack, Jira, Discord, Intercom, GitHub |
| Best for | SaaS companies, startups, and product managers. |
| Support Options | Email Support, Help Desk, Knowledge Base |
| Documentation | Comprehensive online documentation is available. |
| Company Headquarter | Denmark |
| Starting Price | $29 per month |
| Alternatives | Canny.io, Nolt, UserVoice, Productboard, Upvoty |
| Affiliate Program | Yes |
| Affiliate Commission | 25% recurring commission |
| Money-Back Guarantee | A free plan is available. |
ClearFlask Features
At DroidCrunch, we tested ClearFlask to manage feature requests for one of our internal software projects. Here’s a detailed breakdown of the features we found most impactful.
User Segmentation & Single Sign-On (SSO)
Understanding where feedback comes from is crucial for making strategic decisions. We configured ClearFlask to identify user segments, allowing us to distinguish requests from our ‘Free’ users versus our high-value ‘Enterprise’ clients.
This helped prioritize features that drive revenue and retention. The added SSO capability streamlined logins for our team and customers, providing a secure, frictionless, and professional access experience.
Private & Internal Feedback Boards
Not all discussions should be public. We established a private, internal board that became a safe space for our team to brainstorm sensitive ideas and long-term goals without public scrutiny.
This feature is also ideal for managing a closed beta program, as it allows you to invite a select group of users to a confidential area to provide targeted feedback on pre-release features.
Duplicate Post Detection
As our portal’s activity grew, ClearFlask’s duplicate post detection became a lifesaver. When a user begins typing a title, the system intelligently surfaces similar existing posts.
This actively guides users to vote on an existing idea rather than creating a copy, which keeps the board tidy and consolidates feedback into a single, easy-to-track thread, ensuring our data on feature popularity is accurate.
Anonymous Submissions
We recognized that some users hesitate to attach their name to critical feedback. By enabling anonymous submissions, we unlocked a new level of honesty.
This feature encouraged users to share candid thoughts about usability issues or unpopular features they might otherwise keep to themselves.
It proved essential for uncovering crucial blind spots in our product experience that we wouldn’t have seen otherwise.
Rich Text & Attachments
Context is everything, especially when a user is describing a complex idea or a bug. ClearFlask empowers users to format their posts with rich text and attach files directly.
For our team, this was most valuable for bug reports. Users could upload screenshots or screen recordings that showed the exact issue, which significantly reduced diagnosis time and the need for back-and-forth communication.
Post Moderation & Merging
To maintain a high-quality feedback portal, active moderation tools are essential. We frequently used ClearFlask’s moderation features to merge duplicate posts and edit titles for clarity.
This empowered our team to act as effective liaisons, ensuring that every user suggestion was well-defined and organized before it was passed on to the development team, making the entire process more efficient.
In-App Widget
The in-app widget is a game-changer for capturing feedback in the moment. We embedded it directly into our application, allowing users to submit ideas or view the roadmap without ever leaving the product.
This drastically reduces friction and increases engagement with the feedback process, ensuring we capture valuable insights at the very moment inspiration strikes the user, leading to more contextual and relevant suggestions.
Custom Statuses
While the default roadmap statuses are useful, our internal workflow has more specific stages. ClearFlask allowed us to create custom statuses like Under Review, Awaiting More Info, and On Hold.
This provided our users with a much more granular and transparent view of our process, helping manage their expectations and accurately communicating where each suggestion stood in our product lifecycle.
User Roles & Permissions
As we scaled our team, we needed to control who could perform certain actions within the portal. ClearFlask’s user roles were perfect for this.
We assigned Admin and Moderator roles, which allowed us to grant our entire product team access to manage feedback while securely restricting sensitive actions, like changing portal settings or billing details, to only key administrators.
Keyword Search & Advanced Filtering
With thousands of posts accumulating over time, finding specific information could be difficult. The search and filtering functionality in ClearFlask is exceptionally robust.
Our product managers could instantly find any post by keyword, tag, status, or user. This was essential for researching historical feedback and making well-informed decisions when designing or updating a feature, ensuring no valuable insight was ever lost.
ClearFlask Pricing
ClearFlask offers a straightforward pricing structure suitable for businesses of all sizes. The plans are primarily differentiated by feature access, such as custom domains and single sign-on (SSO).
After our analysis, we recommend the Growth plan for most SaaS businesses and established startups. It provides the perfect balance of essential features, including the custom domain and integrations, at a very competitive price point. The free plan is excellent for early-stage projects looking to validate an idea without any initial investment.
Cloud Plan
| Plan | Price | Teammates | Key Features | Trial |
|---|---|---|---|---|
| Growth | $29/mo | 3 included, then +$12 per additional teammate | Unlimited teammates/posts, Custom domain, Private projects, SSO & OAuth | Free 14‑day trial |
| Pro | $41/mo (billed yearly, $490/yr) | Unlimited teammates included | Integrations, API, Whitelabel | Free 14‑day trial |
| Enterprise | Custom | Unlimited teammates | Dedicated expert agent, Custom SLA & Support, Features & Customization | Talk to sales |
Self-Hosted Plan
| Plan | Price | Teammates | What’s Included | Notes |
|---|---|---|---|---|
| Open‑source | $0/mo | Unlimited | Apache‑2.0 license, All features, Community support | Free forever; Deploy button |
| Support License | $60/mo ($720 billed yearly) | Unlimited | Installation guidance, Support allocation, Non‑urgent SLA | Automatic renewal; Buy license |
| Enterprise | Custom | Unlimited | Dedicated expert agent, Custom SLA & Support, Features & Customization | Talk to sales for quote |
ClearFlask Alternatives
While ClearFlask offers a fantastic all-in-one package, it’s always wise to survey the field. The right tool for you depends entirely on your team’s specific needs, budget, and workflow complexity. Some businesses might need a more powerful, enterprise-grade solution, while others might prefer a super-lightweight tool that only handles idea collection.
To help you make an informed decision, we’ve compiled a comparison of the top ClearFlask alternatives. This table breaks down what makes each platform unique, who it’s best for, and what you can expect to invest.
| Alternative | Best For | Key Differentiator | Starting Price (Approx.) | Free Plan? |
| Canny.io | Startups to mid-sized businesses needing a polished, market-leading tool. | Extremely smooth user experience and strong brand recognition. | ~$50/month | Yes, but limited. |
| Nolt.io | Teams who want a simple, no-fuss feedback board without extra features. | Its core strength is its minimalist design and speed. It does one thing very well. | ~$25/month | Yes |
| UserVoice | Large corporations and enterprise clients requiring deep analytics. | Advanced user segmentation, analytics, and integrations with enterprise software. | Custom/Enterprise | No |
| Productboard | Dedicated product managers needing to connect feedback to prioritization frameworks. | A full product management suite, not just a feedback tool. | ~$20/user/month | No (Trial only) |
| Upvoty | Businesses looking for a feature-rich yet cost-effective Canny alternative. | Offers a very similar feature set to the market leaders at a more competitive price. | ~$15/month | No (Trial only) |
- Canny.io: A very popular and polished alternative with a strong feature set. It is known for its clean user interface but can be significantly more expensive.
- Nolt.io: A lightweight and simple feedback board tool. It’s a great choice if you only need idea collection and voting without the full roadmap and changelog features.
- UserVoice: An enterprise-grade solution offering advanced feedback analysis, customer support features, and extensive analytics. It’s best suited for large corporations.
- Productboard: A comprehensive product management system that connects customer feedback to a feature prioritization framework and roadmap. It’s more complex but powerful.
- Upvoty: Offers a similar all-in-one suite with feedback boards, roadmaps, and changelogs. It’s a close competitor with a focus on ease of use.
ClearFlask Use Cases
ClearFlask is designed to transform unstructured customer feedback into a valuable asset. It provides a structured environment where businesses, especially in the SaaS industry, can effectively listen to, analyze, and act on user input.
1. Centralizing Feature Requests
This is the most common use case. Instead of juggling feature ideas from emails, support tickets, and social media, ClearFlask creates a single source of truth.
- One Organized Hub: Consolidate all user suggestions into one clean, public-facing portal.
- Democratic Prioritization: Allow users to vote on submissions, giving your product team clear data on what the majority wants.
- Efficient Categorization: Use tags (e.g.,
UI/UX,Integration,Performance) to sort feedback and align it with development sprints.
2. Building a Public Product Roadmap
Transparency builds trust and reduces churn. A public roadmap shows customers that you are listening and gives them insight into your product’s future direction.
- Manage Expectations: Visibly display the status of features, such as
Planned,In Progress, andCompleted. - Reduce Support Load: Minimize repetitive “when will you build X?” questions by providing a self-service resource.
- Close the Loop: Automatically notify users who requested or voted for a feature as it moves through the development stages.
3. Announcing Product Updates with a Changelog
Shipping a feature is only half the battle; users need to know it exists. The integrated changelog ensures your hard work gets noticed.
- Celebrate Releases: Publish clear and engaging announcements for new features, improvements, and bug fixes.
- Drive Feature Adoption: Inform users about new functionality to increase its usage and value.
- Demonstrate Progress: Maintain a public record of product enhancements, showing customers that the product is actively evolving.
4. Validating New Product Ideas
Before investing significant development resources, ClearFlask can be used to gauge market demand for a potential new feature or product direction.
- Test Ideas Early: Post your own concepts to the feedback portal and ask for user votes and comments.
- Mitigate Risk: Gather quantitative and qualitative data to validate an idea before committing to building it.
- Co-create with Users: Refine your ideas based on direct input from the people who will actually use the feature.
5. Consolidating Bug Reports
While not a full-fledged bug tracker, ClearFlask can be configured to streamline the collection of bug reports from users.
- Structured Reporting: Provide a dedicated space for users to report issues with clear, consistent information.
- Avoid Duplicates: Users can see if a bug has already been reported and can vote or comment on the existing thread.
- Track Resolution: Link bug reports to your roadmap or changelog to inform users when a fix has been deployed.
6. Enhancing User Engagement and Community Building
A feedback portal is a natural hub for your most engaged users. It creates a space for interaction and strengthens the user-product relationship.
- Foster a Community: Allow users to discuss ideas and solutions with each other and your product team.
- Identify Power Users: Recognize your most active and insightful contributors, who can become valuable brand advocates.
- Increase Loyalty: By giving users a direct impact on the product’s evolution, you build a loyal following that is invested in your success.
What Makes ClearFlask Stand Out?
What truly makes ClearFlask stand out in a crowded market is its fusion of a comprehensive feature set with exceptional value. Where other tools often fall short by separating key functions, ClearFlask provides a seamlessly integrated suite combining a feedback portal, a public roadmap, and a product changelog in one intuitive package. This creates a complete, closed-loop system for customer communication that many competitors charge a premium for.
Unlike rivals that gate essential features behind expensive tiers, ClearFlask makes powerful functionality accessible to businesses of all sizes, which is perfectly demonstrated by its generous free plan. The superior dashboard avoids unnecessary complexity, ensuring a smooth and efficient user experience. ClearFlask excels by offering an enterprise-grade feedback system without the enterprise-level price tag, setting a new standard for what companies should expect from a customer feedback platform.
FAQs
What problem does ClearFlask solve for businesses?
ClearFlask solves the critical problem of managing scattered customer feedback. It provides one centralized platform for collecting, prioritizing, and acting on user suggestions, ensuring that valuable insights from emails, support tickets, and social media are not lost and are used to guide product development.
Is ClearFlask a good choice for startups and small businesses?
Yes, ClearFlask is an excellent tool for startups and small businesses. It offers a generous free plan that allows for unlimited feedback on a single project, providing a risk-free way to build a customer-centric product from day one. Its affordable paid plans offer advanced features that can scale as the business grows.
Does ClearFlask offer a free trial or a money-back guarantee?
ClearFlask provides a “Launch” plan that is completely free forever, which functions as an indefinite trial for its core features. Because it offers a permanent free tier, it does not typically offer a traditional time-limited trial or money-back guarantee for its paid plans.
What are the main alternatives to ClearFlask?
The top alternatives to ClearFlask include Canny.io, which is a popular but more expensive option; Nolt.io, for those who need a simpler, more lightweight feedback board; and UserVoice, which is an enterprise-grade solution designed for large corporations with advanced analytical needs.
Can I use my own branding and domain with ClearFlask?
Yes, on its paid plans, ClearFlask offers robust customization and white-labeling features. You can connect your own custom domain, upload your company’s logo, and adjust the color scheme to ensure the feedback portal provides a seamless brand experience for your users.
How does ClearFlask’s pricing and billing work?
ClearFlask operates on a tiered subscription model with monthly and annual billing options, with a discount for annual payments. It includes a free plan and two paid tiers, “Growth” and “Business,” which unlock progressively more advanced features like custom domains, integrations, and single sign-on (SSO).
What kind of integrations does ClearFlask support?
ClearFlask integrates with essential tools used by software and product teams to streamline their workflows. Key integrations include project management tools like Jira and GitHub, as well as communication platforms like Slack and Discord, allowing for seamless notification and task creation from user feedback.
What are the primary use cases for ClearFlask?
The primary use cases for ClearFlask include creating a public feature request board for users to submit and vote on ideas, building a transparent product roadmap to communicate what is being worked on, and publishing a product changelog to announce new features and updates.
Conclusion
To bring you this comprehensive ClearFlask review, our team at DroidCrunch conducted a thorough analysis of the platform, testing its features in a real-world project environment. We evaluated its ease of use, feature set, and overall value proposition. Furthermore, we compared it against leading alternatives to provide a complete picture of its standing in the market.
Our findings conclude that ClearFlask is a powerful and highly effective tool for any SaaS or software company looking to adopt a more customer-centric approach. Its combination of feedback management, a public roadmap, and a changelog into a single, affordable package is a compelling offer. While it may lack the extensive integration list of enterprise-level giants, it provides all the essential tools needed to build a transparent and engaging product development cycle. For businesses aiming to build what their users truly want, ClearFlask is an outstanding choice.
