In today's fast-paced digital landscape, businesses are constantly seeking innovative ways to enhance their online presence and engage with customers more effectively. As technology continues to evolve, chatbots have emerged as powerful tools to streamline customer interactions and provide immediate support. Among the myriad of chatbot solutions available, Lyro, the chatbot integrated into Tidio, has garnered significant attention for its cutting-edge features and versatility.
In this article, we will know the world of Lyro, exploring what makes it a standout chatbot in the Tidio ecosystem. From its robust capabilities to its potential to revolutionize customer service and boost online sales, Lyro is a prime example of how technology can be used to create seamless, personalized, and efficient online experiences.
Whether you're a business owner looking to leverage chatbots for customer support or a curious consumer interested in the future of online interactions, read on to discover how Lyro is shaping the way we communicate in the digital age.
What is Lyro?
Lyro is a conversational AI chatbot built by Tidio, a live chat software company. It is designed to help small and medium-sized businesses automate their customer service and support. Lyro is powered by Antrophic's Claude LLM (large language model) and Tidio's in-house AI mechanism. It uses deep learning techniques to understand, predict, and generate human-like content. It takes into account the support desk, documentation or knowledge base as a base for its information. By crawling the data from documentation articles, it tries to solve the customer queries and replies them instantly.
Lyro can be used to answer customer questions, provide support, and even help with sales. It can be integrated with Tidio's live chat software so that human agents can take over conversations if needed. Lyro is also available as a standalone product, which can be integrated with other customer service software such as Intercom, Zendesk, Freshdesk, Livechat and more.
How to Create an Account in Lyro
You cannot create an account in Lyro directly. Lyro is a chatbot that is integrated with Tidio, so you need to create a Tidio account in order to use Lyro.
To create a Tidio account, follow these steps:
1. Go to the Tidio website at https://www.tidio.com/.
2. Click the “Get Started” button in the top right corner of the page.
3. Enter your email address and create a password.
4. Click the “Get started for free” button.
Once you have created a Tidio account, you can activate Lyro by following these steps:
1. Log in to your Tidio account.
2. Click the “Chatbots” tab in the left-hand navigation menu.
3. Click the “Lyro” tab.
4. Click the “Set up Lyro” button.
Key Features of LYRO
24/7 Customer Support
One of the standout features of Lyro is its ability to provide round-the-clock customer support. It can answer customer inquiries and assist them at any time of the day, ensuring that you never miss out on potential leads or valuable interactions.
Language barriers do not bind Lyro. It can communicate with users in multiple languages, making it a versatile tool for businesses that operate internationally or cater to a diverse customer base.
Tidio allows you to customize Lyro to match your brand's personality and style. You can choose from various chatbot templates and tweak the settings to create a personalized experience for your customers.
Effortless Data Source Optimization
Lyro allows you to add FAQs manually or generate them using the website's URL. It is very time saving to generate the FAQs automatically out of the website's content
Lyro can handle repetitive tasks and inquiries efficiently. It can provide instant answers to frequently asked questions, saving your customer support team valuable time.
Emojis in Responses
Tidio makes it a one-click process to enable the emojis in responses. Emojis make the conversation more interesting and gives a unique touch to the support queries.
Beyond customer support, Lyro is an effective lead generation tool. It can engage with website visitors, capture their contact information, and nurture leads, ultimately driving more conversions.
Integration with Other Tools
Lyro seamlessly integrates with popular CRM systems and other business tools. This ensures that customer data is synchronized across your organization, providing a holistic view of your interactions with customers.
Reporting & Analytics
On your dashboard, you can see all the material statistics regarding how many times Lyro answered the queries, was unable to provide the answer, or the visitor asked to talk to an operator. This information can help you improve the experience by updating the data source over time.
Benefits of Lyro for Businesses
- Enhanced Customer Service: Lyro can provide instant responses, improving customer satisfaction. It ensures that your customers' questions and concerns are addressed promptly, leading to a better overall experience.
- Increased Efficiency: By automating routine tasks, Lyro frees up your customer support team to focus on more complex issues, improving their efficiency and productivity.
- Cost Savings: Using Lyro can reduce the need for additional customer support staff, leading to cost savings for your business.
- Improved Sales: Lyro can actively engage with website visitors, helping you identify potential leads and guide them toward making a purchase. This can result in increased sales and revenue.
- Data Insights: Lyro generates valuable data about customer interactions. This data can be analyzed to gain insights into customer behavior, preferences, and pain points, helping you make informed business decisions.
- Scalability: Lyro can handle a large volume of inquiries simultaneously, making it an ideal solution for businesses of all sizes, from startups to large enterprises.
How does Lyro differ from other chatbots?
Lyro is unique due to its integration with Tidio, which is a popular live chat and marketing platform. This integration allows Lyro to offer seamless interactions and better understand user intent, enhancing the customer experience.
How do I enable Lyro?
To enable Lyro, you need to have a Tidio account. Once you have an account, you can go to the Chatbots panel and open the Lyro tab. Click the Enable button to get started.
How do I create a Lyro FAQ?
To create a Lyro FAQ, you need to go to the Chatbots panel and open the Lyro tab. Click the Create FAQ button and enter the title and description of your FAQ. You can then add questions and answers to your FAQ.
Can I integrate Lyro with other tools or platforms?
Yes, Tidio offers integrations with various third-party tools and platforms. You can explore these options to extend Lyro's functionality and improve your workflow.
How do I import an existing FAQ into Lyro?
If you already have an existing FAQ on your website, you can import it into Lyro. To do this, go to the Chatbots panel and open the Lyro tab. Click the Import FAQ button and enter the URL of your FAQ page.
Is Lyro suitable for small businesses as well as larger enterprises?
Lyro is designed to cater to businesses of all sizes. It can benefit small businesses looking to automate customer support and engagement, as well as larger enterprises seeking to enhance their customer interactions at scale.
Can Lyro be customized to match my brand's identity?
Yes, you can customize Lyro's appearance and behavior to align with your brand's identity. This includes changing its avatar, colors, and messaging style to create a consistent brand experience.
Lyro, the chatbot in Tidio, is a powerful tool that offers a wide range of benefits to businesses. From improving customer service and increasing sales to providing valuable data insights, Lyro can be a game-changer for your organization.
By leveraging the capabilities of Lyro, you can enhance your online presence, engage with customers effectively, and stay ahead in the competitive digital landscape. If you haven't already, it's time to explore the potential of Lyro and see how it can transform your business operations.
Lyro is a conversational Chatbot or a virtual AI assistant in Tidio. As a virtual support agent, Lyro helps the businesses to solve the customer problems in seconds. The involvement of representatives is not required and the queries are solved in less time. It is effective and helps grow the business and its reliability among new and existing customers.
- Easy to Use and Setup on Any type of Website
- Affordable Conversational AI Solution
- Offers Free Plan
- Robust solution to answer large number of customer queries
- Meets the security standards to Protect your Data
- Lets you effortlessly optimize the data source
- Lets you personalise the chat experience by use of relevant Emojis
- Best for Medium and Large Enterprise who get huge query requests for similar problems
- Helps you boost the brand reputation
- Free plan has some Limitation
- Requires well maintained Knowledgebase or Manual FAQs
- Not suitable for Small entities
Easy to Use