Help & Support

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DroidCrunch is a publication, not a software company, so we can’t fix your hosting account or refund a plugin you bought. What we can do is help with our guides, fix our mistakes, sort out newsletter and privacy questions, and point you to the right place for everything else.

What do you need help with?

📘 Stuck on one of our tutorials

Leave a comment on the article or send us a message. Include the article link, the step you’re on, what you expected and what happened instead, and we’ll help where we can.

🧾 A problem with a product you bought

Contact the company that sells it. Only its support team can see your account, billing and licence, and buying through our link doesn’t change that. If the product didn’t live up to our review, tell us so we can re-test it.

🏷️ A coupon or deal didn’t work

Check the expiry date and terms first, because many codes only work for new customers, specific plans or annual billing. Still failing? Tell us the page and what went wrong, and we’ll check with the seller and update the page.

✉️ Newsletter questions

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🔒 Privacy and your data

Ask to see, correct or delete your data by emailing us with “Privacy request” in the subject line. Our Privacy Policy and GDPR rights pages explain the details.

🛡️ A bug or a security issue

Found a broken page, an accessibility problem or a security vulnerability? Email us with “Bug” or “Security” in the subject line. Please report security issues privately, not in the comments.

Get a faster answer

A complete first message saves a round of back-and-forth. When you contact us, include:

  • the link to the article or page you’re asking about
  • what you were trying to do, and what happened instead
  • any error message, copied exactly, or a screenshot
  • for WordPress questions: your WordPress version, your theme and the plugins involved
  • what you’ve already tried

Never send us passwords, licence keys or payment details. We’ll never ask for them, and anyone who does isn’t us.

Frequently asked questions

Quick answers to what readers ask us most.

Is DroidCrunch the official support team for the tools you review?

No. DroidCrunch is an independent publication, so we can’t access your account, licence or billing with any company. For technical or billing problems with a product, contact the company that makes it. If you think our review got something wrong, tell us and we’ll check.

Can you help me fix my WordPress site?

We’re happy to help with questions about the steps in our own tutorials. Support through this page doesn’t cover hands-on repairs, so for server errors, hacked sites or custom code, your hosting provider or a WordPress developer will get you there faster. Include the article link when you ask us.

A DroidCrunch coupon isn’t working. What should I do?

First check the expiry date and terms, because many codes apply only to new customers, specific plans or annual billing. If it still fails, tell us which page you used and the error you saw. We’ll check with the seller and update the page, but we can’t issue codes ourselves.

How do I unsubscribe from the DroidCrunch newsletter?

Click the unsubscribe link at the bottom of any newsletter email, and it takes effect straight away. If that doesn’t work, email [email protected] from the subscribed address and we’ll remove you manually.

How do I report a mistake in an article?

Email [email protected] with “Correction” in the subject line, or use the contact form. Include the article link, what’s wrong and a source if you have one. We review every report, and we add a dated note when a correction changes the meaning of an article.

Why hasn’t my comment appeared yet?

Every comment is held for review before it’s published, which keeps spam off the site. Comments that are off-topic, promotional or carry links added only for search rankings won’t be approved. If your comment was a genuine question, it’ll appear once it has been reviewed.

Can you review my product?

You can pitch it through our contact form by choosing “Product review request”. We only review products we can test on a real project, we don’t guarantee coverage, and a positive review can’t be bought. If we do cover your product, the verdict is ours.

How do I ask DroidCrunch to delete my data?

Email [email protected] with “Privacy request” in the subject line and tell us what to delete, such as your comments, newsletter record or messages. We’ll confirm the request comes from you and complete it within 30 days, usually much sooner.

How long does it take to get a reply?

We read every message and reply to most within a few working days. Privacy requests are answered within 30 days at the latest. Pitches and guest post offers we can’t take on may not get an individual reply, but they’re still read.

Support DroidCrunch

DroidCrunch is free to read, and it stays that way because of readers like you. If our guides have helped you, here are a few ways to help back:

  • subscribe to our YouTube channel for hands-on walkthroughs
  • join the newsletter in the site footer
  • share an article with someone it would help
  • use our links when you buy a tool we recommend. It costs you nothing extra, and our Affiliate Disclosure explains how it works
  • tell us what we should cover next

Still need help?

Send us a message and a real person will get back to you, usually within a few working days.

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