MyAlice

    Lifetime deal

    Streamline and personalize ecommerce customer service with the helpdesk that manages it all in one place

    Offering great customer service shouldn’t drain all the time and resources you need to grow your business. (“Which one of you panicked and promised that customer $1000 and free AirPods?”)

    But when customer service agents are toggling between tabs, apps, and email to manage incoming customer requests and track orders, things get hectic—fast.

    What if there was a way to manage all of your customer interactions across channels, right from a single dashboard?

    Meet MyAlice.

    TL;DR

    Manage customer support messages and ecommerce orders from one inbox
    Alternative to: Gorgias and FreshDesk
    Automate responses to customer queries and give your support agents useful data in real time
    Best for: Ecommerce and retail websites that want to centralize their customer experience and drive conversions

    Overview

    MyAlice helps you build the ultimate ecommerce helpdesk by managing orders and personalizing customer service conversations across channels, all from one platform.

    The MyAlice dashboard makes it easy to speak with customers across channels seamlessly, showing you their entire communication history in one place.

    Create, update, and refund orders in real-time, so you can offer quality customer service when your customers need it most.

    You'll be able to support new purchase transactions and provide personal customer service simultaneously, without toggling between applications.

    MyAlice messages dashboard

    With MyAlice, you can manage messages from all of your support channels on a single platform.

    MyAlice lets you build a unique individual profile based on each customer’s purchase history.

    You can offer recommendations based on customers’ interests and guide them through an individualized shopping experience.

    The tool’s clean, easy-to-navigate dashboard lets you integrate a live chat experience with social channels and ecommerce stores.

    Live chat

    Create a personalized shopping experience for your customers with a live chat feature.

    MyAlice’s AI also allows you to automate responses to requests for exchanges, returns, and order tracking.

    It’s simple to set up the conversational AI to implement automated replies to repeat queries, saving you tons of time and energy.

    You can even use the automated response feature to be available 24/7, so you’ll always be ready to turn a question into a transaction.

    Automated Response Dashboard

    Save time by using AI to automate answers to frequently asked questions.

    Not only does MyAlice help you evaluate your agents' performance in real time, but you’ll also be able to increase your sales with detailed conversion reports.

    Thanks to MyAlice’s accurate data-gathering capabilities, you can gain valuable insight into your customers' experience with your site.

    Use data to build customer profiles, create tailored recommendations, and support your customers faster with context.

    MyAlice conversation and purchase history dashboard

    You can see customer order history, cart contents, and conversation threads all in one place.

    You can’t offer a flawless, tailored customer support experience and run a business all by yourself. (At least, not without totally breaking down in front of a customer who just wanted a refund.)

    MyAlice is here to personalize your help desk, automate answers to common requests, and use data insights to drive sales.

    Turn visitors into customers for life.

    Get lifetime access to MyAlice today!

    Plans & features

    Deal terms & conditions

    • Lifetime access to MyAlice
    • All future Business Plan updates
    • No codes, no stacking—just choose the plan that’s right for you
    • You must activate your license within 60 days of purchase
    • Ability to upgrade or downgrade between 5 license tiers
    • GDPR compliant
    • Only for new MyAlice users who do not have existing accounts
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    60 day money-back guarantee. Try it out for 2 months to make sure it's right for you!

    Features included in all plans

    • Unlimited channels
    • Custom branding

    From the founders

    January 04, 2022

    👋 To the awesome Sumo-lings!

    I am Shuvo, Founder of MyAlice. And we built MyAlice to make support easier! 🙌 The entire MyAlice team is super excited to launch in AppSumo and looking forward to the journey ahead (believe me, they’re biting nails now 😂).

    OUR STORY

    3 years back, when I started MyAlice, I saw people are getting more conversational than ever! With lots of social and messaging apps, businesses were having hard times scaling their support. For e-commerce, the trouble was tenfold! 😔

    My wife had a Shopify store that time, and I saw majority of her sales were coming from Instagram & Messenger, by talking to the potential customers. It was hard for her to talk to all of them in multiple channels and manage Shopify Store at the same time. That’s when I started building MyAlice. Quickly it grew into a bigger team and now we are serving 100+ DTC businesses provide better and quicker support. 😃

    WHY MYALICE

    In MyAlice, you can connect all of your Messaging Channels and Live Chat in one inbox. You can also connect your Shopify / WooCommerce store together and start providing support and sales from one window. That means, while responding to customers, you can see their preferences, previous histories, and manage (create, update, cancel) their orders as well. 🚀

    On top of that, with AI chatbots, you can design any lead gen or purchase journey on any channel without any coding knowledgel! 💥

    And with our insights, you can have better idea about our customers, automation and agents performance! 📈

    KEY USE CASES

    - E-commerce Customer Service Helpdesk 🤝

    - Multi-channel Automation & Chatbot 🤖

    - Ticketing System 🎫

    - Live Chat 💬

    WHO SHOULD USE MYALICE

    - Shopify store owners

    - WooCommerce store owners

    - Agencies serving e-commerces

    - DTC businesses

    - Agencies & Marketeer providing chatbots

    - Companies providing customer support as service

    WE NEED YOUR LOVE AND SUPPORT! ❤️‍🔥

    Leave your honest reviews and feedback for us so that we can improve! If you love MyAlice as we do, please share about us with your friends and followers on Twitter, Facebook, Linkedin, Reddit, or other social network and become our affiliate! 🤗

    Shuvo Rahman,

    Founder & CEO,

    MyAlice.

    And welcome to the family! 🎉

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